Terms & Conditions

By using our website or services, you agree to these Terms. This summary explains how bookings work, customer responsibilities, charges, liability and claims.

Definitions

  • Booking: A request to carry one or more packages.

  • Collection Point: Pickup address.

  • Delivery Point: Drop-off address.

  • Fees: Delivery price + waiting, surcharges, taxes.

  • Force Majeure: Weather, strikes, pandemics, major disruptions.

  • Platform / Vehicle: Booking system and transport used.

Customer Registration & Booking

  • Customers must be 18+ and provide accurate information.

  • Verification/security checks may be carried out.

  • You are responsible for entering correct booking information.

  • Incorrect details may cause refusal, cancellation or extra charges.

Carriage of Packages

  • Provide package quantity, size, weight and contents.

  • Include full collection & delivery addresses with postcodes.

  • Label fragile items clearly; list special handling needs.

  • Proof of delivery retained up to 6 months (subject to fees).

Fees, Waiting & Charges

  • Fees include waiting time, surcharges and cancellations.

  • First 10 minutes of waiting included; after that per-minute charges apply.

  • Failed deliveries caused by customer may incur a 100% surcharge.

  • Late payments may incur interest (8% + Barclays base rate).

Buyer Protection & Claims

  • You may insure goods independently.

  • Standard cover: £100 (or package value if lower).

  • Claims require proof of value, dispatch, photos and packaging inspection.

  • Report delay/damage within 24 hours; file claim within 48 hours.

Limitation of Liability & Delay Refunds

AZC Group LTD is not liable for loss caused by customer errors, poor packaging, prohibited items, third parties or force majeure. If delay is solely our fault:

  • Less than 50% delay: 0% refund

  • More than 50%: 30% refund (max £50)

  • More than 100%: 60% refund (max £100)

Schedule 1 & 2 (Short)

Waiting charges after first 15 minutes:

  • Small Van: £20/hr

  • Transit/SWB: £25/hr

  • Medium: £30/hr

  • XLWB/Luton: £45/hr

Prohibited items: cash, bullion, firearms, explosives, toxic materials, illegal drugs, animals (unless agreed). Such items may be destroyed and customer covers all costs.

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